Refund policy
At USEBYS LIMITED, we are committed to providing customers with a pleasant shopping experience. If you are not satisfied with the purchased product after receiving it, we support a 14-day no-questions-asked return and exchange policy in accordance with EU international standards. Please contact us within 14 days of purchase to apply for a return or exchange.
1. Return and Exchange Conditions
- The product must be kept unused, unopened, complete and undamaged, and include the original packaging and all accessories.
- Please ensure that the product is intact and packaged intact when returning to avoid damage during transportation.
- Return and exchange applications must be made within 14 days of receiving the product. Requests after this time period will not be processed.
2. Return Process
- If you wish to return the product, please first contact our customer service team via email [email protected] and provide your order number, product information and reason for return.
- The customer service team will guide you through the return process and provide the return address and related information.
- Please make sure to return the product to our designated warehouse and keep the shipping documents as proof.
3. Exchange Process
- If you wish to exchange, please apply at [email protected], stating the product you wish to exchange and related information.
- The exchanged product must remain in its original condition and meet the return and exchange conditions. The exchange operation will be carried out after we receive the original product and confirm that it is correct.
4. Return and Exchange Fees
- If the return or exchange is due to product quality problems or we send the wrong product, the relevant costs will be borne by USEBYS LIMITED.
- If the return or exchange is due to personal reasons of the customer (such as dislike, unsuitability, etc.), the return and exchange shipping costs will be borne by the customer.
5. Refund Policy
- Once the returned product is confirmed and meets the return conditions, we will process the refund as soon as possible. The refund will be returned to the customer through the original payment method, and the processing time is usually 5-10 working days.
6. Special Circumstances
- According to laws and regulations, some products (such as customized products, unpacked audio equipment, etc.) may not be subject to the return and exchange policy. Please refer to the actual order for specific circumstances.
If you have any questions or need further assistance, please feel free to contact our customer service team at [email protected]. We will wholeheartedly support you.
Thank you for choosing USEBYS LIMITED, we are always committed to providing you with a quality shopping experience!